Shipping
Last updated: 23 September 2026
Every order ships with tracking, from Singapore or directly from our factory. You get the tracking number by email the day the parcel leaves.
Pre-orders and timing
Every product on drbartha.com is a pre-order. Orders placed now belong to production batch 2. We confirm the dispatch date by email once production is scheduled, and we email you again before your order is dispatched. If the date moves, you hear it from us first.
Shipping cost
Shipping is not included in the price you pay at checkout. Before dispatch we email you the shipping cost for your address, based on the carrier rate at that time, and the order ships once it is paid. We will publish the rates here as soon as they are confirmed.
- Classroom packs include shipping to every country we deliver to.
- The Teacher Program is delivered by email and has no shipping cost.
Where we ship
| Zone | Estimated delivery after dispatch |
|---|---|
| Singapore | 2 to 5 business days |
| Asia-Pacific | 5 to 12 business days |
| Europe | 7 to 14 business days |
| United States and Canada | 7 to 14 business days |
| Rest of world | 10 to 21 business days |
The country list for each zone is in the cart’s country selector. If your country is not listed, email hello@drbartha.com and we will quote a rate.
Duties and taxes
Prices exclude import duties and local taxes. The recipient is the importer of record and pays any duties or taxes charged on delivery. The carrier usually collects them before handing over the parcel.
Buyers in the United States should expect duties. The United States ended its de minimis exemption for low-value parcels in August 2025, so imports of any value can now be charged. Buyers in Singapore pay no import charges.
Customs, refused and undeliverable parcels
If a parcel is refused, or comes back to us because nobody claimed it, an address was wrong or the duties were not paid, we refund the price of the goods once it reaches us, less the outbound and return carriage we actually paid. Tell us before the parcel is returned and we will try to arrange redelivery instead. This does not affect your right to withdraw from the contract, which is on the Refunds and Returns page.
Changing your address
You can change the shipping address before dispatch. Email hello@drbartha.com with your order number and the new address. Once the parcel has left we cannot redirect it, but the carrier’s tracking page sometimes lets you.
Lost or damaged parcels
If tracking shows no movement for 10 business days past the delivery estimate, or the parcel arrives damaged, email us with your order number and, for damage, photos of the parcel and its contents. We will send a replacement or refund you in full. You do not need to deal with the carrier yourself.