Refunds and Returns

Last updated: 23 September 2026

Every order is a pre-order, so most refund requests happen before anything ships. Here is how each case works.

Changes and cancellations before dispatch

To change or cancel an order that has not shipped yet, email hello@drbartha.com with your order number and what you would like to change. We reply within two business days and confirm what is possible for your order. Where a refund is agreed it goes back to the payment method you used and usually shows up within 5 to 10 business days, depending on your bank.

We email you before dispatch, so you always know when your order is about to leave.

Returns after delivery

If you change your mind after delivery you can return the goods within 14 days of receiving them.

  1. Email us with your order number and say you want to return the goods. We reply with the return address.
  2. Pack the goods unused, complete and in the original packaging.
  3. Send the parcel with tracking. You pay the return shipping.
  4. When the goods arrive and pass a check we refund the price of the goods to your original payment method. Under this policy the original shipping cost is not refunded.

If you are a consumer in the EU or the UK

You have a statutory right to withdraw from the contract within 14 days without giving a reason, and it is wider than the policy above. The same right applies in Norway, Iceland and Liechtenstein.

  • The 14 days run from the day you receive the goods. Because every order is a pre-order, you may also cancel at any time before that.
  • Tell us by any clear statement, for example an email. The model form is in our Terms of Sale, and you do not have to use it.
  • We refund everything you paid, including the standard outbound delivery cost, within 14 days of being told. We may wait until the goods are back with us or you have shown they were sent.
  • Send the goods back within 14 days of telling us. You pay the return shipping, and you are liable only for any loss of value caused by handling them beyond what is needed to check them.

If the goods are faulty or not as described, this is not a return at your cost: see the next two sections. EU consumers have at least two years of statutory rights. UK consumers have the rights in the Consumer Rights Act 2015, including a 30-day right to reject, and can generally bring a claim for up to six years in England, Wales and Northern Ireland or five years in Scotland.

Damaged or faulty on arrival

If the parcel arrives damaged, or a product does not work when you unbox it, email us within 14 days with your order number and photos (or a short video for a fault). We will send a replacement at our cost or refund you in full, whichever you prefer. Please keep the packaging until the case is closed.

Warranty claims

The CodePad and the bricks are covered against manufacturing defects for 12 months from delivery. If something stops working within that time, email us with your order number, a description of the fault and, where possible, photos or a short video. We will repair or replace the item, or refund it if neither is practical. The warranty does not cover damage from misuse, drops, liquids, unauthorised repairs or batteries worn by normal use. The full terms are in our Terms of Sale.

Teacher Program

The Teacher Program is a digital licence delivered by email. You can cancel it for a full refund within 14 days of purchase as long as the access details have not yet been delivered. Once delivered it cannot be refunded. A classroom pack can still be returned as goods under the rules above; the licence part is refunded only if it has not been delivered.

How to contact us

Email hello@drbartha.com with your order number in the subject line. We reply within two business days.